EU AI literacy rules focus on practical workplace measures

Article 4 of the EU AI Act requires providers and professional users of AI systems to support staff AI literacy. The obligation has applied since 2 February 2025. An amended version applying since 27 July 2026 shifts the emphasis from ensuring sufficient literacy to taking measures that support its development, without guaranteeing a specific level for each individual.

The requirement extends to businesses using general-purpose tools such as ChatGPT, Microsoft Copilot and Claude, not just companies developing AI. Measures should reflect employees’ prior knowledge, experience and training, alongside the context of use and the people affected by results. Drafting social media content calls for a different approach from handling contracts or personnel data.

A practical approach includes identifying official and unofficial AI use, establishing rules for approved tools and sensitive data, and training staff on everyday tasks. Businesses should document attendance, dates, duration, topics and internal rules covered, then refresh training when tools or responsibilities change. No prescribed format, certificate, exam or dedicated AI officer is required. Basic e-learning may suit limited use, while routine work involving client communication, analysis or sensitive information benefits from tailored instruction. Businesses should seek legal or data protection advice on their specific obligations.